FAQ's
Below are some common concerns of our customers before and after purchasing any product from our platform.
If you have other questions, please just send it to info@eliteghar.com
Q: “How can I place an order on your platform?”
Please make sure that you follow below steps:
1 - Visit our website at www.eliteghar.com and browse our product categories.
2 - Select the desired item and click on "Add to Cart."
3 - Review your cart and click on "Proceed to Checkout."
4 - Provide the necessary shipping and payment information.
5 - Confirm your order and make the payment.
Q: “How long does it take to deliver an order?”
The delivery time depends on your location. Typically, orders are delivered within3-7 business days.However, please note that unforeseen circumstances or holidays may cause slight delays.
Q: “How long your delivery will take on furniture items?
• We mostly deal in furniture products which take almost 10-15 days to manufacture it from scratch. If the product you ordered was already in our stock we will dispatch it without having second thoughts. Most courier companies take1-3 business daysto deliver domestic shipments.
• There is a tremendous demand in and out from our beloved customers specifically for our manufactured products. We hope to meet your expectations.
Q: “How can I contact your customer support?”
You can reach our customer support team by visiting our Contact Us Page. Fill out the form with your query, and our team will respond to you as soon as possible.
Additionally you can visit our social media platforms and drop us your Query
Facebook,Instagram,Twitter.
Q: “What payment methods are accepted on your platform?”
We accept various payment methods, including Bank Transfer/Wire Transfers, Debit/credit Cards, Jazzcash, Easypaisa, and cash on delivery (COD).
Q: "Are your furniture products reliable?"
We believe in STATS. We have been in the market since 2019 and so far we have successfully delivered more than 100,000 orders to our customers across Pakistan.
Q: "Are there any additional charges apart from the product price?"
The product price displayed on the website is inclusive of all applicable taxes.
• However, there might be additional shipping charges depending on your location and the total order value. These charges will be displayed during the checkout process.
Q: “What are your Shipping rates?”
The amount we charge our beloved customers in addition to the cost of products they order is called theshipping rate.Shipping rates are usually added to the customer's order during checkout. We charge on order weight, volume, and overall dimensions of the ordered item.
Q: “What is your return/exchange policy?”
We offer a hassle-free return and exchange policy. If you receive a damaged or incorrect item, please contact our customer support within1 week (7 days)of receiving the order. We will assist you in returning the product or arranging for an exchange.
Do you offer free shipping?
We used to do that but as most of our products are big in volume and weight so we have to add delivery charges to meet the requirements.
WE Get This Alot
Q: “Do you offer any discounts or promotions?”
Yes.We regularly offer discounts and promotions on selected products. You can check our website or subscribe to our newsletter to stay updated on the latest offers.
Q: “Can I track the status of my order?”
Yes, you can track your order by logging into your eliteghar.com account and navigating to the"Order History"section. Alternatively, you will receive anEmail or SMSwith tracking details once your order is shipped.
Q: “Can I cancel my order?”
Yes.You can cancel your order before it is shipped. Please contact our customer support as soon as possible with your order details; i.e Order ID, and they will assist you with the cancellation process.
Q: “Will I get a confirmation after placing an order on your website, SMS or email?
Yes.When you place an order on our website, you will receive a confirmation SMS on the11-digit registered mobile numberprovided in the shipping address. If you have added EMAIL in your order details, you are bound to receive a confirmation email too for the associated order.
Q: “Is international shipping available?”
Currently, we only ship within"Pakistan".International shipping is not available at the moment. We apologize for any inconvenience but we assure you it is in our to-do list.
Q: “Which shipping carriers do you use to ship?”
When we talk about the best courier services in Pakistan in terms of handling volume products there are only few we have experienced to be the best in the business. We chooseHoney Bee,PostEx, Swft, TRAX,and Leopards to handle your precious orders depending on your residence location.